Frequently Asked Questions
Why Do Fans Prefer Cowboys Experience?
Simple. Reputation and Customer Service is the Best in the Business! An A+ BBB rating for 20+ straight years and a staff that gives you the service you deserve.
Why Should I Book early?
Guarantees you the best price of the year! Minimum 30% Deposit per person to reserve a package and the balance is due 30 days in advance of your trip date. We accept check, money order, Visa, MasterCard, Discover and American Express. All package prices are PER PERSON based on at least 2 people in the room. Double >> 2 people in the same room. Triple >> 3 people in the same room. Quad >> 4 people in the same room.
Do You Sell Gift Certificates?
Need something for that special someone, birthday, present or surprise? We can customize a gift certificate just for your occasion.
What Is Your Cancellation Policy?
Any cancellations before June, will result in a $25 process fee per person. Any cancellations after June 1 will result in a $200 per person forfeiture. Cancellations within 30 days prior to the event will result in a 50% of the package price per person forfeiture. Ticket upgrades are non-refundable. All changes made after September 1, will result in a $50 process fee per person. Ticket upgrades are non-refundable. Cancellations must be made in writing and emailed to Cowboys Experience.
When Should I Arrive?
For fans staying two nights, we recommend you arrive in Dallas in the morning the day before a game and depart anytime after 2:00 PM on the day after the game. Activities included could be subject to change or cancelled based on game and/or particular event(s) beyond our control. Video cameras are NOT permitted on game day in the stadium, during the stadium tour or during the Star Headquarters tour. However, you may bring them to all the other events throughout your weekend. You are permitted to bring a camera to the game. You may NOT bring professional camera equipment. You can take binoculars to the game.
Can I Book Extra Hotel Nights?
Extra Hotel nights can be purchased at a discounted rate if available. Please let us know preferably at time of booking. Activities included could be subject to change or cancelled based on game and/or particular event(s) beyond our control.
Can I Bring A Video Camera?
Video cameras are NOT permitted on game day in the stadium, during the stadium tour or during the Star Headquarters tour. However, you may bring them to all the other events throughout your weekend.
Do You Offer Travel Insurance?
Cowboys Experience does not offer travel insurance. If desired, individual travelers are responsible for purchasing a travel insurance policy.
What If I Lose My Luggage or a Personal Item?
Cowboys Experience is not responsible for any baggage or personal effects of any individual participating in the tours / trips arranged by Cowboys Experience. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.
Do You Protect My Online Privacy?
We are committed to protecting the privacy of visitors to this site. Accordingly, at this site, we do not collect personally-identifying information from users unless they provide it to us voluntarily and knowingly. We do not share any information with anyone outside our company. We only collect personal details to give customers access to our news and information, for email communication (there will be an option to opt-in/opt out),and for billing purposes.
Other Terms & Conditions
Cowboys Experience acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with this tour. Such services are subject to the terms and conditions of those suppliers. Cowboys Experience and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided.
Use of Your Image and Voice in Marketing and Advertising Materials
By booking this package you are authorizing Cowboys Experience to use your image and voice, and the images and voices of everyone on this reservation in any marketing or advertising materials, media, video, etc. promoting Cowboys Experience and its products.